Large tip not received but showing confirmed and processed

I’m new to Spark. Did an order on December 3 for Sam’s Club. It was listed as a house but was actually a large business. The order was over $1200 with a tip for 120. After completing the order it seems that they added on additional to the tip. But here we are six days later and I have not received it. I’ve had no issue receiving my smaller tips ($10 and under) within 24 hours. When calling support they confirmed it was processing and awaiting deposit, and the amount won’t change. At first I was told it would be within 48 hours. After, I was told it will be deposited on the 9th (today.) Now, I’m being told it can take up to 14 days even though it was confirmed upon delivery. One representative even said that it’s still being processed because some customers pay with cash, which was confusing because how if it’s a card payment through an app? Anyways, is this normal? Has it happened to anyone else? Did you indeed receive this within 14 days? Thanks!