Really frustrated - RTC Provider

I'm feeling really dejected today. I was supposed to start tritation today, but the provider has just stopped communicating and the last email was kinda crappy from them.

I really forced myself to get the pre stuff done, sometimes dropping everything I was doing to make sure I didn’t lose track of it and forget to do it.

The consultant said she was starting me this week, and would have done so earlier had I not had general anesthesia recently (something about it needing to be 6 weeks between). My tritation plan even has 10th as my start date..

After my blood pressure cuff arrived a couple of weeks ago, I didnt hear anything, so I emailed last week and they said they needed readings, my pulse and weight. I had already been recording them because I wasn't sure if the doctor had told me to, so did it just to be safe.

I even asked my local pharmacy to order it in, which they did, so I could stop worrying I wouldn't get it.

I didn't receive any emails after I sent the readings back and had no other contact. I emailed again yesterday to ask what was happening and that I was feeling anxious and nobody has contacted me, I don't knwo when or how the prescription is issued... and no reply.

Yesterday evening, I got a Royal Mail notication about a recorded delivery and searched everything to see if I'd ordered something, and can't see anthing.

I got an email back from them today that was quite abrupt saying "It can take weeks to sort a prescription. We'll be in touch in due course"

I was pretty stunned with how blunt it was, and that they hasn't really acknowledged my questions or anxiety... it was so vague and felt a little rude.

The delivery is due tomorrow which a friend said may be the actual medication, rather than a prescription... but if it is, I don't know what to do with it? Do I start taking it? Do I contact them first?

I just feel so frustrated that I have done everything correctly, and worked to this date and feel like I've just been let down at the last hurdle.

I don't want to send a stroppy email, but equally just feel that this communication issue is not ok and has left me feeling just anxious and annoyed.