Unionbank app how to track

Hi how to truck my cc app with them actually may isa na ko sknla. Pero nag apply let ako ng isa p. Tntry ko kc i tru sa page at kay rafa pero ung ref range pag tnatype ko invalid. Check ko dn 20 characters lng dpt pero ung na email ni unionbank skn 21. Pano po kya itrack thanks po