Flippa ban after following their own support instructions

My team just had a strange situation with Flippa, and I’m trying to understand if this is normal.

We sold an app, and after the sale Flippa support asked the company owner (the APA signatory) to create her own Flippa account and complete identity verification so they could release the payout. She created the account, tried to verify, and her account was instantly banned.

We asked the support what happened. They refused to explain anything and kept sending the same generic ToS message plus the line “We don’t share the specific reason but you can be rest assured that we only ban customers where we are substantially concerned about the actions that have taken place.” No specifics at all.

Then they released the payment and banned our main account immediately after that — the one we’ve been using for ~3 months, fully KYC’d, paid for ~10 listings, closed a successful sale, and even got a positive review. Again, no explanation, no appeal, no escalation path.

Has anyone else dealt with this?