Heat Pumps Suck?

I just moved down to North Carolina from Ohio in September and 1. I’m so disappointed with the winter weather, I was hoping it would be warmer, haha. And 2. Do heat pumps suck??

We are renting a house outside of Fayetteville and for the first time in my life we do not have a furnace (which heats homes amazingly BTW), we have a heat pump, and my experience with it so far is that it sucks.

I’ve talked to some people at work about it and they have let me know I shouldn’t expect the heat pump to get my house any warmer than 68 ish degrees in this kind of cold weather (sucks because I was hoping for 70-71) but my house is NOT getting any warmer than 64. The floor is cold as ice, I’m a young person who freezes like an old woman, and I need my house warmer than 64. Is this just how it’s going to be this winter or is something wrong with our heat pump? It’s running 24/7 and it can’t warm the house more than 64 when set to 70.

Help!!!