Customer Service Specialist - Retail Account

Company: Microsourcing

Location: Ortigas

Setup: Onsite only

Salary: Will be discussed by the recruiter

Start date: Will be discussed by the recruiter

----------------------------------------------------------

Role overview:

As a Customer Service Specialist, you will be the first point of contact for our customers in the afterhours once the office in Sydney will be closed (5pm Sydney time), ensuring smooth order processing, prompt support, and a high-quality service experience. This role is remote but closely connected with our Sydney-based operations team that will support you in a comprehensive onboarding.

Order Processing: Enter and manage orders for food and wine products with accuracy.

Customer Support: Respond to enquiries via phone and email, providing timely and helpful assistance.

Issue Resolution: Handle order issues or complaints, coordinating with internal teams to resolve quickly.

After-Hours Handling: Ensure incoming messages or enquiries after business hours are redirected or escalated appropriately.

Follow-Up: Maintain communication with customers to confirm details, share updates, and support repeat business.

----------------------------------------------------------

To start your application, go here: https://forms.gle/pPK1ycVi31R1A1NH7

Questions? DM lang po!!