[NC-NGX-4009] Account locked after updating contact details as requested. Please resolve ASAP.

Hi NameCheap team,

We received an email a couple of days ago asking to update the account contact and details. We have already updated the required information, and there are no pending todos or errors in the account dashboard.

However, my account has just been locked for no reason. 

There is no link or todos related to account verification in the email or any other prior communication with the team. 

Can you please resolve this ASAP? What else is pending on our side? This is affecting my business and needs to be resolved ASAP. 

My ticket number: [NC-NGX-4009]