Video Connect Problem

Recently I’ve run into a problem with JPay Video Connect on two different laptops that I’ve used successfully for video chats.

When I click begin session, I get the message to download the Securus file (it’s already installed). Even after re-downloading and installing again, I’m just returned back to the screen telling me to download and install it when I click on begin session.

Has anyone else run into this problem, and how did you fix it?

I have all of the required hardware. I have the required software. I’ve had successful video chats on both of these computers. I’m baffled.