Flight of hypogriff

We need talk about the flight of hypogriff and ollivanders at IOA. Me and my family party of 6 on the 6 and the 7 of de December we rode flight of the hypogriff why does the employees over there seems to be tired to be there or not motived ??? On employee named Leo I don’t know his last name he was super nice to me and my daughter he did let us ride multiple times in the morning without getting out on the next we went back to watch the wand experience and guess who was there the same guy I i didn’t know they could work multiple places he made a little joke before the show it’s funny and he also explained to us the difference 1st wand and 2wands.