InfinityBook Pro 15 Frozen

Hello,

I am having an issue with my laptop that I purchased a few months ago (TUXEDO InfinityBook Pro 15 - Gen10 - AMD).

I have Windows 11 on it right now and a few weeks ago I started to notice that the laptop completely freezes.

It happens when I click something or sometimes even if I leave the laptop untouched and come back in 5 minutes it's frozen.

This happens randomly from what I can tell. Sometimes it works for 1 hour straight, and sometimes it freezes after 15 minutes.

I could not figure out what is the issue.

I updated Windows 11 to the latest version, even the AMD drivers with the chipset to the latest one. I even looked into the Event Viewer for some clues and I saw something about the Intel Wireless network card. So I updated that as well to the latest version but still it did not help.

This is not a BSOD, the screen is ON, the keyboard lighting is ON but the touchpad/keyboard does not work. I tried CTRL+ALT+DELETE but that does not work either.

I am sure that is frozen because I can see the clock in the bottom right. I left it for 30 minutes and still never recovered. The laptop does not turn OFF by itself. I tried closing the Lid and the screen and keyboard are still turned ON. The only thing is to keep pressed the power button for a hard reset.

This happens on battery and plugged in as well. I have not tried Linux on it or reinstall the Windows yet and I would like to avoid that for now.

Any ideas? Has anyone encounter a similar issue?

Thank you!