Customer Support Associate - Work from home

📢 Company: Microsourcing

📢 Location:  Harton, Parañaque City

📢 Setup: Work from home

📢 Salary: 24k to 34k (may change depending on the recruiter)

📢 Start date: Will be discussed by the recruiter

For equipment: depende rin po sa magiging discussion ni client. Best choice is meron na po kayong nakahanda na equipment

About the Role:

In this role, you will become an integral part of our international team dedicated to helping customers maximize the value of our product. Your primary responsibility will be to engage with customers through various channels such as in-app chat and email addressing their inquiries and concerns promptly and effectively.

Key Responsibilities:

• Deliver unparalleled customer experiences, ensuring every interaction leaves a positive impression.
• Master the intricacies of our product, PandaDoc, to efficiently resolve customer issues and inquiries.
• Respond promptly to customer queries, demonstrating a proactive and customer-centric approach.
• Utilize incident management technologies to log, validate, track, and resolve application-related incidents.
• Collaborate closely with cross-functional teams globally to deliver world-class customer service.
• Get to know CRM integrations and how to troubleshoot more advanced issues

To start your application, follow this gform: https://forms.gle/pPK1ycVi31R1A1NH7

Questions? DM lang po!!