Unable to delete account
Observation:
- I deleted my account from v2.
- After #1, I was offered to migrate records into v3 api.
- To test if deletion in #1 was successful, I went ahead with the migration to v3 steps.
- New v3 account gets created, which is able to import v2 records. So they were not deleted in #1.
- I then delete the v3 account.
- I'm offered to migrate from v2 to v3 again.
- I go ahead, v3 account is able to load data from v2 account, which I had supposedly deleted in #1.
I've repeated steps 5 - 7 multiple times to confirm.
As the website says info@turtlapp.com is not a support email, I'm asking here what is the process of really deleting the v2 account data ?
Things that I've already tried, without success:
- Deleting my account in the app.
- https://turtlapp.com/users/delete/
Posted Dec 13, 2025, 10:33 AM UTC
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