Does anyone know if it’s currently possible to contact someone from MLBB support?

My account has been wrongfully suspended for 10,000 days since October. I’ve tried reaching an actual support agent through every available option. I’ve tried email, ingame support, and multiple social media platforms—but everything I receive is automated or I get no reply.

The in-game appeal system appears to be bugged. I’m never notified whether an appeal fails or is denied, and nothing progresses. When I use the online appeal link (https://play.mobilelegends.com/tools/selfservice/) and log in, the penalty inquiry page is completely blank, so the “online appeal” option doesn’t work for me either.

Because of this, I believe my account isn’t properly flagged as banned in the global system, which is why none of the appeal or support tools function correctly.