Insurance Operations Specialist

📢 Company: Microsourcing

📢 Location: Ortigas, Pasig

📢 Setup: Onsite only | Day Shift

📢 Salary: 25k to 35k (may change depending on the recruiter)

📢 Start date: Will be discussed by the recruiter

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Your role
As an Insurance Operations Specialist, you will:

• Process complex insurance tasks and operate various client systems independently.
• Optimize operations by analyzing problems, developing procedures, and ensuring compliance.
• Enhance customer experience by communicating with clients, addressing needs, and building strong relationships.
• Perform audits and troubleshooting to identify gaps, resolve issues, and meet compliance requirements.
• Conduct training by creating training plans, managing processes, and coaching junior trainers.
• Develop and update SOPs (Standard Operating Procedures) and training plans to ensure alignment with operational goals.
• Implement quality assurance measures to ensure processes meet high standards and client expectations.
• Support other tasks, including data analysis, reporting, and onboarding new clients and tasks.

What You Need:
Non-negotiables:

• Bachelor’s degree in any field

• 2 years and above experience in insurance operations or a related field

• Training and coaching experience

• Proficiency in email communication

• Strong problem-solving, data analysis, time management, and planning skills

• Experience in creating and updating SOPs and technical or procedural documentation

• Quality assurance experience in reviewing and optimizing processes or outputs

Preferred skills/expertise:

• Familiarity with OPEX and compliance processes
• Background in insurance Level 1

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To start your application:: https://forms.gle/pPK1ycVi31R1A1NH7

Questions? DM lang po!!