Anyone getting feedback from support? Trying to ship a couple pairs back in one package.

I'm seeing a lot of people having issues with returns/refunds. I bought 4 pairs and want to return 3 of them (bad pinching in front toes for the non-leather variants). Tried reaching out to support to see if I can send all three back in one package, but it's been a week now and still no response on the ticket I submitted.

When I try to go thru automated return process, it wants me to ship them back in separate packages, which costs me extra money and seems like laziness / unwillingness to hire programmers on their end. I shouldn't have to eat the cost of their poorly coded system.. What happened to 100 day hassle free returns?

TLDR: Has anyone had luck contacting support (recently) and shipping back multiple pairs in one package?