To what extent are Sally and Ed aware of Cyraxx's situation

Imagine you were a boomer who didn't know how to use the internet and hear shit like:

"Music Biz Marty and William Glory Hole destroyed my Xbox with a killstick and now there's people shooting my window out"

It must feel like living in a fever dream, with him raging 24/7 and people stalking your property, not knowing what caused it