Issues Porting over from AT&T - Can a mod please reach out to help me please? The situation is urgent

I ported my final two remaining lines from AT&T to US Mobile yesterday. One line transferred successfully, but the second did not. AT&T initially refused to release the number, citing their fraud-prevention policies, which I seriously question.

This morning, I spent over an hour on the phone with AT&T answering extensive security questions with an individual who barely spoke English. After speaking with three different “risk management” representatives, they finally agreed to release the number and provided me with a new transfer PIN. I was explicitly told that the number had been released and was ready to port out.

I immediately contacted US Mobile and provided the new transfer PIN. However, I was informed that because the case had already been escalated to AT&T, US Mobile must now wait for AT&T’s response, which typically takes 24–36 hours.

The issue is that this line belongs to my elderly mother. I am currently visiting her for the holidays but will be leaving in approximately 12 hours. She is not tech-savvy at all and will not be able to install an eSIM on her own. Once AT&T fully releases the number, her existing AT&T eSIM will stop working, which would leave her without any phone service and no way to communicate.

This creates a very serious situation, as I won’t be here to help her once the port completes.

Can a moderator please look into this urgently to see if the port can be completed within the next 12 hours?

Thank you very much for any help you can provide. This is not the first time I’ve had issues with AT&T and after this issue is resolved, I’m canceling all of my other services with them for good.