PS5 To AVerMedia Live Gamer DUO Audio Only, No Video

Hi everyone. I recently switched from an Elgato 4K Pro to an AVerMedia Live Gamer DUO mainly due to having audio desync issues with the Elgato that I was never able to fix, plus being able to connect my PS5 and camera into one device seemed great. Unfortunately I have only been able to get audio from my PS5 and no video whatsoever. I do have HDCP disabled and have tried a number of troubleshoots. I've even looked into switching PCIe slots but with the motherboard I have (ASRock B450 Steel Legend) other than where the graphics card is inserted, the slot I'm using seems to be the only one available for the capture card, which is the same one the Elgato was in as well. If anyone has any troubleshoots or recommendations I'd greatly appreciate it. I can provide any additional info that's necessary as well. Thank you all in advance.