Two different accounts. One is associated with display name "Gregory", the paid one on the Starter plan, the other account is associated with display name "Gregg". (I've pointed the names out with my cursor in the clip.)

This is some pretty amateur BS. The web application, were it to be set up appropriately, should force the payment window to match the account user who clicked the button to navigate there.

This is most likely how I accidently paid to the wrong account several weeks ago. It took me quite a while to even figure out that the payment applied to the wrong account. I had originally submitted a ticket to tell them that I paid but wasn't seeing an upgrade to "Gregg".

So, now I have to export/import my notes from one account to the other which I've run into an issue with halfway through. But that's another issue.

It's 2025, proper session management and cookie handling exist. Other company's products do it pretty well. 

And then I'm expected to upgrade again at these exorbitant prices just to now create more than 20 notebooks? Seriously?

And don't even get me started on the fact that I'm still waiting for someone to work my ticket at nearly 4 weeks now. I'm not even sure it exists anymore as I can't even pull it up like I could a couple weeks ago.

I think I'm done with this mess. Any good deals out there on their competition?  


Video Evidence of Poor Session Handling