AirAsia reschedules flight due to operational issue, results in conflicting flight schedule

Hello,

I'm from the Philippines going to Malaysia at July 2026. This is my first time booking a flight with AirAsia, and I encountered an issue that I believe requires assistance from a live agent. I attempted to resolve the problem through Bo, but Bo would not connect me to a live agent and was also unable to help with my conflicting flight schedule. Bo stops responding whenever I provide the details of my connecting flight.

Original booking schedule: July 16: Departure at 23:10, arrival on July 17 at 01:20

July 17: Departure at 06:25, arrival at 07:10 (connecting flight)

This schedule originally allowed sufficient time for my connection.

However, AirAsia later cancelled and rebooked my first flight due to operational issues, it is now scheduled:

July 17: Departure at 23:10, arrival on July 18 at 01:20

This rescheduled flight now directly conflicts with my connecting flight on July 17 at 06:25, making it impossible for me to take the connection as planned.

I would like to ask for assistance in resolving this issue, what should I do? Who should I contact?

Thank you.