Fucking sick of dbrand customer "support"

Ordered a new skin for my grip case in early november. It arrived and it was a skin for the phone. Didn't fit the case. Filed a ticket. A glib robot told me to return the item. So I did. And then... Nothing. So I reached out again. Delivery failed. It seriously feels like I've just been abandoned without my money or my product and I'm not pleased. Especially after how long it's been. Maybe if they would actually kick me over to a CS rep something could get resolved, but instead everything is delegated to 'robot 61101' who just says 'yeah, I'll work on that' and then shuts down the ticket so I can't respond to it any more.