Some people are just built for call centre work

I was looking at the metrics of some of the best workers in my centre and they are insane😂.

There's levels lol. I thought i was one of the best until I looked at the stats and I am nowhere close lol. 0.1% acw, perfect QA scores and insanely high AHT and 99% ready status.

How is that even possible???

My average is about 97% ready status 3% acw and 90% QA. I have gotten 99% here and there, but it is insanely hard, doing it for almost a year is unfathomable. 99% and 97% is a massive difference BTW.

For those of you who get insanely high metrics, how do you get them? What's your secret, routine etc. Let us know