Customer Service, where?

I have had the worst experience trying to get a hold of AlterMe to cancel. I received the ring and the next day when I opened it, the box already appeared to be previously opened. I also realized it was way too big and bulky for my hands. Further, I realized the metrics it was tracking along with the nutrition in the app were not what I was expecting. I have previously been a Fitbit and myfitnesspal user and I expected similar interfacing for the price. I immediately tried to reach out to my “coach” but didn’t get a response for over a week. Since then I’ve reached out both via email and tried to call with both requesting callbacks through the phone number and staying on hold for nearly an hour and getting no response. I honestly would like to be done with this whole experience. The dna results were cool but at this point I just want to send everything back for a full refund and never think about it again. I thought this system would help give me a boost in working on my health but all that has happened is extreme frustration.