Bell Pure Fibre Internet Promised the Future and Delivered Tin Cans and a String

Sick of the Rogers' shakedown, I switched to Bell a little over a year ago, when one of their cloven-hoofed demons came trotting up to my front door with news that the WiFi miracle was coming to my neighbourhood.

I took the bait.

From Day One, I had concerns. The technician installed the modem in our basement, far away from my home office on the second floor.

Still, the townhouse my spouse and I occupy is modest in size and, well, the technician must have confirmed that the installation would permit that wall-to-wall coverage, right? Right?

Nope. Internet connectivity from my second-floor office is absolutely atrocious, with short bursts of relative stability (never full bars, though) followed by endless resets.

For months now, I've been caught in an endless cycle of running self-service diagnostic tools and pleading for help from Bell's overseas technical support. The tech support people are all lovely, but their fixes twice ended up shutting down my home phone (also with Bell) for a week at a time (constant busy signal).

Bell's answer to this problem has been to ship out and replace modems and pods. Regarding the latter solution, at their instruction, I have plugged and re-plugged pods closer and closer to my Gigahub modem with ZERO improvement. At one point, I even had a pod plugged into power bar sitting directly beside the Gigahub so that the two were in DIRECT contact with each other. "Just get the pod closer," they said in their delightful and sweet Filipino lilt, "all will be well." Well, I did and it isn't.

In the past two months, I have replaced my both my Gigahub and my pod three times with no improvement in internet connectivity.

Indeed, in the time I've taken to type out this rant, my connection has been dropped repeatedly.

Yesterday, after hours of not being able to do anything online, I got in touch with Bell's tech support once again. This time, though, the person at the other end was located in Canada.

After I expressed my frustration at paying all this money for sporadic internet service that is incapable of providing coverage for a small townhouse, he told me that the only solution he could offer was for me to buy my own router. He explained that, though it's Bell's best modem, the Gigahub is still provides a weak signal and its pods don't do much to help.

He told me that he also works from a second-floor home office lives in a small townhouse and ended up buying a router due to similar connectivity issues.

The kicker? Bell's tech support guy is a Rogers customer. 🫠

It's rusty soup cans and string all the way down...

So, I'm wondering if people here see any value in submitting a complaint to the CCTS about Bell's failure to provide the service I'm paying for.

Or have all of you accepted that you need to fork out time/money for additional equipment just to get the coverage Bell and Rogers promise?