r/RobloxHelp•
CatCrafter7

I'm using AZERTY and I can't move my character using the usual "upside down T" keys regardless of the keyboard layout set in Windows

Roblox Client Bug

The official AI assistant is basically useless and there doesn't seem to be a way to contact a human employee anymore (the old e-mail returns a message saying to use the contact form, which leads to the AI chat), that's why I'm making this post.

I've been having keyboard issues. I have an AZERTY keyboard, and I can only move my character with the keys printed W, A, S and D, no matter which keyboard layout is set in Windows settings. If I set it to QWERTY, it applies throughout Windows and even Roblox chat (A becomes Q, Z becomes W, the special characters change positions, and so on), but the character movement is tied to the same keys, those printed W, A, S and D, even though they are now recognized by Windows as Z, Q, S and D. Basically, I can't use the "upside down T" keys, no matter what Windows sees them as. This issue occurs on multiple PCs, and only since a recent Roblox install or reinstall. It worked normally before. It happens on a Windows 10 LTSC 2021 PC (supported until 2032) that had Roblox installed for months if not years, and worked well before I reinstalled it. It also occurs on two PCs where Windows 11 23H2 was freshly installed, and Roblox had no issues on prior OS installs. The Windows display language is US English on all 3 PCs, and changing the region doesn't fix the issue (I tried France, Belgium, the US and Canada). I also tried removing and reinstalling Roblox, deleting the "%temp%\Roblox" and "AppData\Local\Roblox" folders, then reinstalling, and rebooting the PC. I don't remember in what order I did that though, maybe it was wrong? Finally, it might be useful to mention that the issue occurs across several experiences, and both when launching the game from the website and from the app directly.

TL;DR: Roblox doesn't follow the set Windows keyboard layout to move the character, even though it works in the game's chat and in other programs. It uses the keys physically printed as W, A, S and D no matter if the keyboard layout is set to AZERTY or QWERTY, which makes moving the character very inconvenient because of the position of my fingers.

Does someone here know a solution to this issue? Thanks

Posted Dec 30, 2025, 9:02 PM UTC

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