What’s your biggest support bottleneck under 1k users?

Hey, A budding SaaS builder here. I feel like at early stage, support feels deceptively small… until it isn’t.

I believe that the pain isn’t volume—it’s repetition. Same questions. Same answers. Different users.

If you’re running a SaaS: • What questions do users ask repeatedly? • Docs? Chat? Email? Something else?

I’m collecting patterns from founders and happy to share what I’m learning.

Do you guys use something like chatbase, siteGPT… or just accept the chaos 😅