Reached to FromJapan support, and they deleted my account. What?

I reached out to FromJapan because I was getting a medsage that said "We are unable to ship to addresses within the USA".For context, I was trying to ship it to a friend's address in the US since I wasnt able to but on Mercari. I paid for both of these items with a PayPal account thats not from the US.

If I tried to ship the items directly to my country (again, not the US) got another error message that said "Your selection includes items paid for using PayPal that can only be shipped to the following country/region: United States

In order to use this address, you must deselect any other items paid for using PayPal with a different destination country/region"."

So Im seemingly stuck. Reached out to support, they werent really helpful, and to make matters worse, said this:

"Please also be aware that owning or using multiple accounts is not permitted on our site. We have confirmed that the account registered under yourmail@gmail.com has no active orders, and it will therefore be closed in accordance with our policy."

Then, they closed my account. I cannot longer login. And I have no other accounts with them, so not sure where this came from. Now I have 2 items in their warehouse which I cannot ship. Has anybody been in this situation? Still waiting on an updste from support