Class Action Lawsuit

A disclaimer, I’m an attorney though I no longer practice.

I purchased the sports coverage package so I could watch my local hockey team’s games when I cannot attend home games or when they’re on the road. I have had problems with the service almost from the beginning.

My issues relate to the platform “thinking” that I am watching from a different zip code than the one that I registered with. The platform asks me to confirm my zip code and, when I do, it assigns an out of state zip code to my account precluding me from watching the game.

This has happened multiple times. I dutifully contact customer support and, after going through the useless multiple steps they prescribe, they have to “force” reset my account to the correct zip code. This only works if they respond immediately to my emails. If they don’t, I miss the game.

That’s what happened last night.

They tell me repeatedly that I am not entitled to any credit and that they will not issue a refund.

Apparently, they cannot or will not fix the issue either since it continues to occur.

I think the only way FDSN will do anything is if they are taken to court. That will take a class action.

I am posting here to solicit other FDSN customers who are having similar issues. There are lawyers hungry enough that they would pursue this.

Interested in your feedback and experiences with the platform.

Thanks.