Account Locked for 2 Months after Deposit Attempt – No Response from Support (Old User: 3+ Years)
Hi everyone,
I’ve been a loyal user of this platform for over three years, having transitioned from Virtual Card to SproutGigs. Recently, I switched from being a worker to an employer to promote my own projects.
The Issue: About two months ago, I tried to add funds to my account using a virtual card to run a campaign. Immediately after the transaction attempt, my account was locked by the automated system.
I have reached out to the support team multiple times through the official feedback/ticket system, explaining that this was a legitimate deposit attempt. However, it has been two months now, and I haven't received a single response or update regarding my account status.
I have all the necessary payment proofs and identity documents ready to verify that the transaction was authorized by me.
Request: Can a moderator or staff member please look into my case? It’s frustrating to have a 3-year-old account locked without any communication.
- case number is z-6915f55f81986
Any help or advice from the community on how to get a faster response would be greatly appreciated. Thanks!
Posted Jan 7, 2026, 3:08 PM UTC