(Rant) No way to get timely care for compression fracture

My mom had L1 kyphoplasty recently (fractured from a fall). That itself was after much delay. Couple days after the procedure, she started having pain again, and it increased daily for the next week.

Yesterday at the orthopedics clinic, they saw on X-ray that her T12 is now fractured. The fact that the kyphoplasty caused an adjacent fracture is frustrating enough. It's made worse by:

• I couldn't schedule the MRI that the orthopedics PA ordered because the radiology scheduling line was so busy, they routed the call to another department just to tell us to call tomorrow.
• Interventional radiology has no clinic appointment until Jan 23.
• After the Jan 23 appointment at interventional radiology, if we decide to do another vertebroplasty/kyphoplasty, it will likely be scheduled another 3-4 weeks out. So we're looking at almost 2 months since the likely start of the T12 fracture.

I told her to prepare for another 2 months of extreme pain. And the prolonged limited mobility will only make her osteoporosis worse 🤦‍♂️