Transparency is the point.

LitBuy is a buying agent. We place the order at the exact link you provide, keep the Original Order ID/receipt on file, and can show redacted proof when needed. We do not engage in bait-and-switch—period. Posts spreading unsubstantiated rumors will be removed from our official channels. If you have a concern, we’ll verify it with receipts and fix it.

What LitBuy actually is

- We act as your authorized purchasing agent: you paste a Taobao/1688/Weidian link, and we buy that item from that seller.

- We store the Original Order ID and seller receipt for every purchase. This has been live since day one for transparency.

Our stance on “bait-and-switch”

- We do not do it. If a seller changes a listing, is out of stock, or proposes alternatives, we will:
    a. Notify you with options (wait, change, or refund), and
    b. Document the case against the original link.
- We can provide redacted proof of the original order (Original Order ID/receipt) to the customer—and to subreddit mods for dispute resolution—while protecting payment and personal data.

You can contact the seller, too
- Prefer to double-check? You’re free to message the original seller about your order status at any time. We’ll share the Original Order ID and simple steps so you can verify directly on the marketplace.

Moderation & rumor policy

- We welcome evidence-based feedback and resolve verified issues in public.

- To protect users from misinformation, baseless rumor posts alleging “bait-and-switch” with no order numbers, no screenshots, and no receipts will be removed from LitBuy-operated channels.
- If you have a claim, bring order ID + screenshots—we’ll respond with receipts.

How to verify your order (fast)

1. Open My Warehouse → Order Details and request your Original Order ID (if you don’t already see it).
2. Compare the original product page to QC photos/video taken at warehouse check-in.
3. See a mismatch? Open a ticket within the proof-review window; we’ll show redacted order proof and offer fix options (refund/replace/ship as is).

Our commitment

- LitBuy’s goal is to be the most transparent agent—that’s why we launched Original Order ID from day one.
- We’ll keep handling facts with receipts, not rumors.
If you need help or want us to verify an order now, DM support with your LitBuy order number or email mailto:support@litbuy.com.

Statement: LitBuy does not do “bait-and-switch.”