cant open up character customization

hello im having this issue with bblauncher where as soon as i try and get into the character customization it crashes my game. ive tried allocating more vram ive tried different versions of shadps4 and it still doesnt work. in the image theres the purple error ive been getting.

https://preview.redd.it/q98wos5hr7cg1.png?width=1048&format=png&auto=webp&s=f5cff5ee3ff245299e64124a3c2a9a2953d84407