Kiln won’t work and has never been fired, please help!

Hii! My professor is asking for help, we really want to fire this large kiln but for some reason we haven’t been able to use it since we received it. The following message is the information he has:

Large 12-year-old Geil gas kiln - never been fired! Model DLB-36, New professor seeks help getting it to fire.

Issue:

Pilots will barely light (very low gas)

When the main gas is opened, it pulls gas from the pilots, they go out, and the system shuts down

Main burners cannot be lit

What I’ve confirmed/tried:

Adequate gas pressure (we routinely fire two other cone-10 gas kilns simultaneously on the same gas line)

Main regulator opened fully

Pilot assemblies cleaned

This appears to be a solenoid / regulator / electrical issue, not a supply problem.

I’d greatly appreciate any insight, troubleshooting guidance, or connections to someone familiar with older Geil kilns or similar gas systems.