Misleading marketing for apple watch

I recently purchased an Apple Watch ultra 2 and tried to activate on my $45/mo plan. Guess what, it doesn't work. I wasted hours today trying to get it fixed. Here is the latest from their support team. Also, these a$$hats removed their community forum (likely due to all the recent issues) yet still link to it in their canned AI responses. Find a better carrier to spend your hard earned money with.

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This is Carol from the Visible Care Team!

Thank you for reaching out to us regarding the issues you've encountered while activating your Apple Watch. We understand that seeing the "Not in use" error message is frustrating when you are trying to get your new device connected.

Our engineers have identified this as an ongoing technical issue, and we are currently working closely with our specialized team to implement a fix. Please rest assured that resolving this so you can complete your activation is a top priority for us.

We are monitoring the progress of this fix around the clock, at the moment there is no specific timeframe for the resolution but we will inform you once we have the resolution.

We sincerely apologize for the inconvenience this has caused you. We know how much you’re looking forward to using your Apple Watch on our network, and we truly appreciate the patience and grace you’ve shown us while we work through this.

Tap any of the links below for assistance: