Intermittent X-ray "Image Cut-off" Issue – Only in one room, multiple sensors affected.

Help!

We are looking for help diagnosing a persistent but sporadic issue with an X-ray machine in my wife’s dental practice. Occasionally, a portion of the X-ray image is cut off. This happens without any error messages or warnings from the software. Most importantly, this only happens in (1) room and with many different sensors, which is a bit odd. We know it is 100% not a cone cut.

Observations:

• Room Specific: The issue only occurs in one specific hygienist’s room.
• Multiple Sensors: It happens regardless of which sensor is being used, suggesting the sensors themselves are not the culprit.
• Power Setup: The PC for this station is on the same power strip as a Cavitron (not the same for the other rooms).
• Reproducibility: We haven’t been able to trigger the error on command; it happens randomly.

Current Theories:

1. Electrical Interference: Could the Cavitron drawing power (or generating noise) on the same strip be causing data loss during the sensor's transfer to the PC?
2. USB/PC Port Failure: Could a faulty USB controller or port on that specific PC be dropping packets?

Has anyone encountered this "partial image" issue before? We would appreciate any help on which direction to go from here! (PS this is my wife's teeth and I'm trying to help her from being a test dummy!)