OnePay $180 (18,000 point) Bonus Ineligible

Anyone else do the OnePay promotion through Rakuten for 18,000 rakuten points for making 3 $500+ direct deposits?

Despite my employer’s payroll transactions being direct deposits (and the transactions show that), OnePay labeled the transactions as “ACH” on the downloadable statement.

Rakuten is only looking at the inaccurately labeled statement and OnePay says they have no reference to this promotion.

Anyone else experience this? Anyone happen to have the screenshot of the promo? I thought I took it… but I can’t find it.