HELP!

my fiancé is Colombian and she tried to enter Mexico a few days ago. She got denied entry and since she has been held in a room with no TV, no phone just a bed for the last three days there’s no way to communicate with her. Her whole family is constantly freaking out and calling me. I tried calling their number. There’s no one to talk to. I don’t know what to do. She didn’t do anything wrong. She’s not a criminal or prostitute.