What if your driver doesn’t want to take tolls?

Had a flight this past week and airport is about 40 min if you don’t take toll roads - 20 min with tolls. I’ve done the same trip many times and never had an issue but when the highway came up with the driver I go and I saw the gps was taking her the non toll way I asked her “oh if you can take the highway that would be great”

That was it… she snapped and ranted that if I wanted tolls I can cancel and get another and they don’t pay her enough for the tolls. I informed her I’m pretty sure they do but I’ll tip as well if that is the case and she said she didn’t care because she would never see the tip anyways and proceeded to just flip out.

I just shut up thinking “I don’t want to die in this uber”. Didn’t matter at the end but I get car sick so the shorter the ride, the better. I felt bad because I know these companies do / can take advantage of people but I mean.. I thought we were charged for tolls?