Locked out of my account - Not receiving recovery emails from FACEIT (Ticket #11167146)

I am reaching out here as a last resort because I’ve hit a brick wall with the automated support system. I’ve seen other users in similar situations get help here, and I am hoping for a human touch to resolve my case.

The Problem: I have my correct username and password. However, I am not receiving any password reset or verification emails to my registered address. Because I haven't logged in for a long time, the system is forcing a password reset that I cannot complete because the recovery emails never arrive.

The Issue with Account Details: I want to be completely transparent: I created this account years ago when I was a minor. Like many others at that age, I used "fake" personal data (Name/DOB). I deeply regret this now and I realize it was a mistake, but back then I didn't think about the long-term consequences. Support is currently refusing to help because my real ID doesn't match those old details, even though I have significant proof of ownership today.

Evidence of Ownership:

Steam Integration: The account is permanently linked to my Steam profile. I have full, uninterrupted access to this Steam account and can verify ownership instantly.

Vouched by Friends: Several long-term friends from my Faceit friend list have already submitted their own support tickets from their respective accounts to vouch for me and confirm that I am the original and sole owner of this profile.

Credentials: I still know my original login info; the only barrier is the broken email delivery system.

It feels incredibly frustrating to be locked out of an account I’ve used for years just because of mistakes I made as a kid, especially when my linked Steam account proves who I am. I’m not asking for anything against the rules—I just want to be able to receive a recovery email so I can play with my friends again.

It is honestly disappointing that such a large platform requires users to post on Reddit to resolve trivial issues. My experience with the support tickets has been poor; I receive the same automated responses that don't answer my specific questions before the ticket is simply closed.

Could a community manager or senior admin please look at Ticket #11167146 manually? I am ready to provide any further proof needed to resolve this.