Someone please guide me in the right direction!

I recently got documentation from my school stating that financial aid to reach out to them and said that I had a loan discharge and that I needed to get paperwork stating that I am fully capable of doing regular activities and so on. I called all of the loan that I did have which were forgiven due to loan forgiveness and they are not sure what it is coming from. What should I do? I need to get this taken care of.