Odd DUO issue

Got a user with a laptop they have not used since summer. They are going to be doing some work from home and they went to use it the other day and got a DUO pop up at the login screen that said:

"The feature you are trying to use is on a network resource that is unavailable. Click OK to try again or enter an alternate path to a folder containing the installation package 'DUOWLMSI.tmp' in the box below"

It then list the c:\WINDOWS\TEMP\\{480403.... folder path.

If you click the cancel button about 4 times it will go away and take you to login screen and let you login and the DUO MFA push works.

I saw that the DUO on this user's PC is a slightly older version, and figured that was the issue, and so I was going to uninstall and reinstall, but it will not let you unintsall DUO again referencing the DUOWLMSI.tmp file and you cannot install a new version over top of it.

Not sure how to get this off without wiping the PC now