Does FACEIT Support actually care? Locked out of my account for years, now stuck in a technical loop (again) (Ticket #11167146)

Hi everyone,
I am writing this because I am officially out of options.

I’ve had this account for years, and I actually tried to recover it a long time ago but eventually gave up because the support process felt like a brick wall. Now, my friends are waiting for me to play, and I am determined to resolve this—but I am being blocked by technical bugs and a total lack of communication.

The Silent Treatment on a Core Issue: The most frustrating part of my current ticket (#11167146) is that I am not receiving any recovery or password reset emails. I’ve asked support multiple times:

• Is my email provider being blocked?
• Is the automated system broken?
• Why is a multi-million dollar platform unable to send a simple password reset link?

I have received zero answers regarding the email delivery failure. It feels like my questions are just being ignored.

The "Catch-22" Admin Loop: An admin replied to my previous Reddit post and suggested I use the "Login via Steam" method. I have full, verified access to the linked Steam account and I was happy to do this. However, the FACEIT website is constantly showing this error:

Do you see the irony? Support tells me to use Steam because my personal details don't match (I used random ones as a minor years ago). But the website tells me to use Email because the Steam login is broken. And the Email system doesn't work.

I’m not giving up this time. I am the original owner. I have the correct password. I have the linked Steam account. I’ve been honest about the "fake" details I entered as a kid, but that shouldn't mean I am banned from the platform forever due to technical glitches.

Could a Senior Admin please provide a real solution? I need to know why the emails aren't sending, or I need a manual way to verify my ownership via Steam since your own recommended recovery tool is broken. My friends are waiting, and I just want to play.