Azure customer support is non-existent

I had a billing issue with Azure and I submitted a support ticket on 01/01/2026. It has been 3+ weeks, there has been 0 response from the support team, despite my repeated follow-up.

What is going on with Azure? This is extremely frustrating and unhelpful

I am not sure what to do next, any suggestions?

https://preview.redd.it/u3x6gb7f9ffg1.png?width=1108&format=png&auto=webp&s=a3dd73191d783a1d838d8d10fbc3cd296e452fdb