LiftMaster 8355W garage door opening by itself at night (repeat) — no keypad/remote use, driveway camera shows nobody
Hi all… looking for help diagnosing a LiftMaster 8355W that has opened on its own multiple times overnight.
What happened:
• Door was found open a few mornings ago. MyQ log shows it opened around 2 AM. Happened again next day at midnight. And happened again at 11 pm tonight.
• Driveway camera shows nobody approached the door, and nobody used the keypad.
My setup / notes:
• LiftMaster 8355W + MyQ app
• Photo eyes are normal: one amber/orange and one green
• Wall control has LOCK button (vacation mode). I enabled LOCK mode earlier today , but the door still opened later. (Also noticed MyQ app can still open the door even with LOCK mode on.)
• Builder installed an interior manual slide lock. I tested pressing OPEN with the slide lock engaged: opener stops within ~0.5 sec (no damage).
• Problem is intermittent/repeatable: it has happened on multiple nights.
• Handheld remote is stored inside the house in a drawer, unused (not in car, not pressed, batteries intact)
Questions:
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Is the most likely cause a shorted wall control / wiring, or a failing logic board?
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What’s the best isolation test order? (I plan to disconnect the wall control wires at the opener head next.)
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Any known issues specific to the 8355W where it “phantom opens”?
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Any thing else I should check?
Thanks. This is stressing me out because if it opens while I’m away, someone could walk into the garage.
Posted Jan 25, 2026, 4:30 AM UTC