Support refusing dispatch due to "Area Outage" but my PSI is dead. How do I force a ticket?

I’m in Las Vegas/Henderson on Fiber (Quantum/CenturyLink) and I’m in a catch-22 with support. I’m hoping someone here can confirm my diagnosis or tell me how to bypass the support script.

The Setup: • Outdoor ONT: Calix 711GE • Indoor Power Supply: CyberPower/PSI white brick (7-pin connector) • Router: C3000Z

The Problem: My internet went down tonight. I went into the garage to check the power supply unit (PSI) and the LED status light on the brick itself is completely OFF.

I tested the outlet with a phone charger, and the outlet works perfectly. I also re-seated the green connector and the wall plug. Still no light on the PSI brick.

I went outside to check the Calix ONT, and the lights are: • Power/Transport: Solid Amber • On Battery/CPU: Flashing Amber From what I understand, this means my ONT has lost AC power (because the PSI brick is dead) and is running on the backup battery, which automatically disables the data port/Ethernet.

The Support Issue: I contacted support, but they are seeing an "Area Outage" in my neighborhood. Because of this, their system is "locking" them out of scheduling a technician. They refuse to dispatch anyone until the area outage is resolved. Additionally, the first boy you talk to before a human told me that there was no outage in my area, yet the human told me their is one.

I tried explaining that fiber lines carry light, not electricity, so a cut line in the street physically cannot turn off the LED on my power brick inside my garage. My PSI is dead regardless of what’s happening in the street.

Questions:

1. Is there any chance an area outage could actually cause my indoor power supply to lose its LED light? (I’m 99% sure it’s a coincidence and my brick just died).

2. Has anyone successfully gotten a dispatch during an outage by escalating? I’m studying for medical boards and can’t afford to wait 24 hours for the outage to clear just to start the process of getting a tech for a dead power supply.

Any advice on what to say to Chat Support to get them to override the "Outage" block?