Burnt out in startup culture – looking for CSM roles with better work-life balance

I work at a startup and I am beyond exhausted.

My “day” starts around 3 PM (sometimes even 1 PM if a senior keeps a meeting) and ends anywhere between 3–4 AM. This has completely wrecked my sleep, my energy, and honestly my health. Gym? Forget it. Personal life? Barely exists. I wake up tired and go to sleep stressed.

Weekends don’t feel like weekends. Clients use the product during weekend shows, so support has to be available. That means no immediate sick leave — you can technically WFH, but only after you’ve “closed all open pointers.” Even if you take an off during an extended weekend, you’re still expected to carry your laptop. What’s the point of time off then?

Urgent ticket at 1 or 2 AM? You’re expected to be available. No questions asked.

There is zero recognition. No employee of the month, no rewards, no appreciation — just constant availability and pressure. Work hard, stay online, repeat.

The only good thing here is my team. If it weren’t for my colleagues, I think I’d have broken down already. They’re the only ones keeping me sane and making work feel human.

I have responsibilities at home, so I can’t just rage-quit, even though my body is clearly telling me this isn’t sustainable. My health is declining, mentally and physically, and I hate that I’m stuck choosing between a paycheck and my well-being.

If anyone here knows of Customer Success Manager or Senior CSM roles with actual work-life balance, please let me know. I’m not afraid of hard work — I’m just tired of being expected to give up my health for it.

Thanks for listening. Needed to vent.