Brightspeed Just Sucks in So Many Ways

Short rant here. Started out with billing problems, getting charged for long distance calls to a town not a 20-minute drive from here. Called them, "Oh we'll give you a credit for those," next month, no credit. Had to update my new credit card on their site. Had to do it five times before the nasty emails stopped. Called again about the credits, same problem. This went on for eight months, had to call every month. Finally they added a whole shit-ton of features that we never wanted or needed and **Billed Each One Separately**. Our bill had been being around $50/month and they were now charging us $86/month. We finally had had enough, I just a couple of weeks ago **paid them everything they thought we owed them** and are switching our residential service to Verizon along with our cell service. Brightspeed BTW holds the Transfer PIN, which you need to give to Verizon, HOSTAGE by letting you get trapped in Voice Jail and not ever being able to speak to a live person (preferably one whose English is actually intelligible--just sayin', don't shoot the messenger). I had to cheat their system to finally get a Transfer PIN. Oh, and this morning after getting everything set up with Verizon, I get duplicate--two--messages from Brightspeed about "we're sorry to see you go." And then, in the middle of the freaking night, I get FIFTEEN, count em, FIFTEEN of the same message "What to expect on your final bill." This company is full of clowns in so many ways, I didn't even bother to list half of the incompetents we have had to deal with. I will be SO GLAD TO BE RID OF BRIGHTSPEED!

Rant over. Please resume your normal activities.