Should I file a consumer complaint?

So around 8 months ago I bought a laptop from Colorful company. Soon, the cooling fans went bust and since I had on-site 2 years warranty, I claimed it. The technician checked everything and ordered the parts.

This was around 2 months ago, since then I am calling on their customer service no everyday and they always reply with "we will contact you Tommorow with update" and guess what they never do even after weeks of waiting.

My laptop is near unusable and really slowing my work.

So, should I file a consumer complaint?

I'm 19 yrs old, so don't have much idea about any of these. Any sort of help regarding this would be much appreciated