GOMO fiber down for almost a week

Hello. this is a very long post so bear with me, just venting my frustration here. been using GOMO for a year now, i used to praise them for being reliable service dito sa area namin and sa work ko, to the point na i recommend it to my cowrokers and friends. pero recently had a bad experience with them. last january 21 before midnight while im playing on my PC (naka LAN cable ako), biglang nawalan ng net. i checked my phone for wifi, connected un signal from my modem pero "cant provide internet" yung nalabas na message. una ginawa ko nag troubleshoot alo ng modem, nirestart ko ilang times pero stil nailaw padin yung LOS. gave up and slept for thst night. the next day i booked a service technician to check my line (in which i paid 500 php). dumating yung technicians pero they said wala daw problem sakin and yung problem daw is nasa "main line" which i have no idea abot and they said na hindi daw sila yung gagawa non and umalis nalang. so next step ko is i contacted their customer service sa messenger a LOT of times, kasi ang bagal mag reply and once mag message sila bibigyan ka lang mga 5 mins para maka reply or else i cloclose nila yung chat. so i asked for a refund since hindi naayos yung net but they cant because "pending" pa daw yung status ng repair. as in paulit ulit kami, lagi sasabihin na mag troubleshoot muna and all. like naka 10+ na agent ata nakausap ko na lagi ganon. sabi ko pumunta na yung technician and the problem is not on our side. paulit ulit lang ganyan hanggang sa tamadin nalang ako. as of writing this now, wala padin kami internet and nag titiis ako sa unli data nila na 10mbps lang pala ang cap at sobra napakabagal (nabudol ako neto) also asked for them to fix it pero wala din sila ginawa kahit sila ang may fault. i checked my gomo app and yung pending ko na repair status is change and apparently may pupunta na tech ulit bukas to check my line. hopefully maayos na nila. now im looking for better alternatives like DITO kasi after what happened, i think last na yung 2 months na subscription ko with GOMO.