Trouble with BioRad (Immunohematology)

Hello everybody,

I work in a Immunohematology lab in Germany. We use two IH-1000 and one IH-500. ALL of them had problems on a regular basis in the last, I'd say 5 months. The IH-500 keeps having Air gap errors in the Liss/Coombs gel cards. The two IH-1000s keep losing cards. We have a technician from Biorad visit us almost weekly. Also the reason for the IH-1000 losing the cards are usually faulty gel cards with their labels peeling off or the gold foil on top not properly placed. We also regularly have air bubbles in the gel cards.

Does anyone else have similar troubles with BioRad?